Contact information
Soothiva customer support
Customer support: support@soothiva.com
Sales and partnerships: sales@soothiva.com
Support hours: Monday to Friday. We reply within 24–48 hours.
Business address: PH Blue Business Center, San Francisco, Panama City, Panama
This is our business office, not a returns address. For returns, please email us first and we will send you the return instructions.
To help us answer faster
- Include your order number (for example, #1001) in your message.
- For damaged, faulty or wrong items, include photos of the item, the box and the shipping label and, if possible, a short video showing the problem.
Helpful links
See our Shipping Policy for delivery times and tracking, and our Refund Policy for returns, refunds and damaged items.